The solution for bottlenecks in everyday secretarial work

The path to Voicepoint’s medical transcription service

With the rapid expansion of outpatient care and the growing administrative workload, the volume of dictations and paperwork at Schwyz Hospital continued to rise. In some cases, doctors took on shorter transcription tasks themselves and directly in the process – but that was not the ideal solution. At Schwyz Hospital, the rule is that doctors should be relieved of administrative tasks so that they can concentrate fully on medical care. Initially, the secretariat was able to absorb the additional workload through internal restructuring. However, recurring staff shortages led to increasing delays, and the rising volume of paperwork could no longer be handled in a timely manner in the long term. Additional staff would have been necessary – along with recruitment, training, and additional infrastructure.

The solution: an external medical transcription service. This provides rapid relief without long lead times, reduces internal resource requirements, and frees up time for what really matters—the well-being of patients.

In the search for an external transcription service, various providers were evaluated and terms and conditions compared. Working with the first partner they chose did not provide the desired relief. It was only with Voicepoint’s medical transcription service that the tide turned. Despite initial skepticism, they gave it a second try – and were pleasantly surprised: smooth processes, quick relief, and noticeable efficiency gains for the entire team.

“Our experience shows that price alone does not determine the cost-benefit ratio. Voicepoint impresses with fair terms and excellent performance – a real win for us.” – Chiara Schelbert, Co-Head of the Medical Secretariat for Surgery

Introduction and experiences

Getting started with Voicepoint was extremely straightforward. After just a short conversation, Ms. Schelbert felt understood and knew immediately that her team would finally get some real relief.

Instructions were efficiently implemented within the first few days, noticeably reducing the workload on the secretarial team—all with high quality and smooth communication. The individual support was particularly impressive: all requests, from layout to specific requirements, were implemented precisely. Bianca Kistler, head of the medical transcription service, explains the secret of their success: “We keep a workbook for each customer area with all their preferences, which is continuously updated. This ensures that quality remains consistently high – regardless of which employee writes the reports.”

“When we decided to use Voicepoint’s medical transcription service, our entire team immediately felt a real sense of relief. Finally, there was someone who knew our HIS, understood our requirements, and delivered reliable, high-quality reports—a relief that has made a lasting improvement to our everyday work.” – Chiara Schelbert, Co-Head of the Medical Secretariat for Surgery

The difference in everyday life

Voicepoint’s medical transcription service has noticeably changed our daily work routine: the secretariat can concentrate on direct patient care and organizational tasks and only transcribes when capacity allows. The flow of writing remains undisturbed, and doctors receive their reports reliably, accurately, and on time.

The team feels the relief every day – tasks run more smoothly, interruptions are less frequent, and everyone knows that with Voicepoint, they have someone at their side who really supports them. A real gain in efficiency and job satisfaction.

“Our team knows exactly who is writing for us – it’s not just ‘Voicepoint’. The personal contacts and flexibility of the medical transcription service are really great for collaboration.” – Martina Waser, Co-Head of the Medical Secretariat for Surgery

Conclusion and recommendation

Voicepoint’s medical transcription service has proven to be an indispensable support in everyday hospital life. It noticeably reduces the workload of the secretarial staff, the quality of the reports is impressive, the processes run smoothly, and the collaboration is uncomplicated and reliable. A recommendation based on experience: Voicepoint ensures efficiency, security, and noticeable relief in daily operations.

“At Voicepoint, our wishes and concerns come first. They always think along with us, not just carry out instructions. The collaboration is flexible, reliable, and unreservedly recommendable.” – Martina Waser, Co-Head of the Medical Secretariat for Surgery