“The specialists in Voicepoint Support know our environments and immediately understand what a ticket is about, which is very pleasant and saves time,” says Steven Näf, Specialist in the IT department at HOCH Health Eastern Switzerland. It is precisely this reliability and proximity that make the difference for him.
Key facts
- Number of licenses: 1,100
- Solutions & services used: DMO, Winscribe
- Input devices: Philips SpeechMike 3500
Experience
Steven Näf has been working with Voicepoint for many years and describes the collaboration with Voicepoint as consistently positive and personal. From the very beginning, there was an open and cooperative atmosphere: even during the first meeting, everyone was on first-name terms, responsibilities were clear, and it was always obvious who to turn to.
Even though certain processes run through the ticket system, contact between the application managers at HOCH Health Ostschweiz and Voicepoint has always remained close and personal.
The difference in everyday life
The quality of the collaboration became particularly noticeable when switching from a competing product to Winscribe. As there was little internal expertise available, Voicepoint supported the project with a great deal of commitment and professional competence – beyond the actual scope of the project.
Questions were answered even if they were not directly within their area of responsibility, and they consistently went the extra mile. The continuous transfer of expertise, practical training, and flexibility in the event of changes to the project scope made the digital transformation of the reporting process a success.
“For me, Voicepoint is a modern, young-at-heart partner that knows what matters in practice. You can tell that behind the solutions are people who listen, think along with you, and also support you in thinking outside the box. I can recommend Voicepoint to anyone who is looking for a reliable, personal, and competent partner.” – Steven Näf
Mr. Näf emphasizes that the HOCH team always felt supported – even during hectic phases, the overall mood at Voicepoint Support remained positive and solution-oriented. The response times of Voicepoint Support are remarkably short, and even when inquiries are answered by trainees, the quality remains high – for Stefan Näf, this is a sign of effective knowledge transfer and good training within the team.
Conclusion
“Voicepoint impresses with its proximity, competence, and commitment. The support is personal, fast, and reliable – and always on an equal footing and at all levels,” says Steven Näf.
Steven Näf
HOCH Health Ostschweiz