Dragon Medical One – one of the best decisions I have made in recent years

For Dr. Michael Strunz, FMH specialist in internal medicine, everyday work has changed fundamentally since the introduction of Dragon Medical One (DMO) in December 2024. He used to write reports by hand or record them with a conventional dictaphone, after which the medical practice assistants (MPAs) had to transcribe the recordings. This time-consuming process is now a thing of the past – Dragon Medical One now handles documentation in real time and with virtually no errors.

The path to the solution

Last year, Dr. Strunz became aware of Dragon Medical One through a flyer from Voicepoint AG at the IFAS health fair. Although he had heard about the solution years before, he had never seriously considered using it. The decisive turning point came when someone on his team fell ill. This meant that he had to temporarily take on additional responsibilities and was forced to write consultation reports himself. The extra time this took out of his already busy schedule made it clear that a more efficient system was urgently needed.

Introduction and experiences

At first, Mr. Strunz was somewhat skeptical about the solution, as the acquisition costs are rather high. However, after a consultation with Voicepoint, he quickly recognized the added value of DMO and Voicepoint’s customized services.

“The introduction was short, clear, and super easy – there haven’t been any technical problems or outages with DMO to date,” – says Dr. Strunz.

His team was also positive about the integration of the new solution. Mr. Strunz did not want to jeopardize any jobs, but rather to noticeably reduce the workload on his team. The medical practice assistants no longer have to dictate diagnosis lists, which leaves them more time for other tasks and often even allows them to finish work earlier – a benefit for the health and long-term satisfaction of the employees.

“The use of DMO is also popular with my patients and is surprisingly well accepted. On the one hand, dictating during the consultation is very time-efficient for me, and on the other hand, it can be helpful for my patients to hear a clear summary of what has been discussed,” says Dr. Strunz.

The difference in everyday life

After installation, he noticed a massive improvement and optimization of documentation processes. Text modules and report templates, combined with automated transcription of consultations, allowed him to save significantly more time and focus fully on his patients. Dr. Strunz saves at least one hour of paperwork per day.

“Using Dragon Medical makes everyday work so much easier, especially for doctors like me who aren’t particularly fast or skilled at typing,” enthuses Dr. Strunz.

The time saved has not only improved the work-life balance for him and his team, but also allowed him to spend more valuable time with his patients. From today’s perspective, the investment has paid for itself after a short time.

Conclusion and recommendation

The verdict is clear: DMO has both saved a lot of time and increased the efficiency of work processes. In addition, the use of DMO has led to a switch to digital consultation reports, which are now cleaner, clearer, immediately available digitally, and more transparent, resulting in fewer misunderstandings and making work easier.

Today, Michael Strunz says with conviction: “I don’t regret the decision for a single day, hour, or minute, and it is undoubtedly one of the 3 to 4 best decisions I have made in recent years.”