Data protection and information security
Protecting your data is our highest priority. We apply state-of-the-art standards in information security and data protection to ensure that your sensitive information has the best possible protection.
Our ISO 27001 and ISO 27701 certifications confirm that we have established a comprehensive security and data protection management system. These globally recognized standards help us to identify risks at an early stage and to systematically minimize them.
Our measures to ensure data protection and information security
In order to guarantee the highest level of protection for your data, we rely on:
Internal and external expertise
A specialized team and external consultants ensure continuous optimization.Structured risk analysis
We assess potential hazards and implement targeted measures to minimize risks.Clear responsibilities
Data protection responsibilities are precisely defined to avoid security gaps.Comprehensive catalog of protective measures
IT security measures and physical safeguards are planned and implemented precisely.Transparent processes
We ensure clarity and avoid misunderstandings when working with external partners.Security awareness throughout the organization
Training, simulations, audits and further training courses raise awareness among all employees.Efficient incident handling
Security incidents are detected immediately and resolved quickly.
Our adherence to these high standards gives you an additional level of security and trust. In addition, our management system helps us to reliably implement the requirements of the new Swiss Data Protection Act.
With us, you are opting for a future-proof solution that guarantees data protection and information security at the highest level. Want to learn more? If so, please download our factsheet.
Download factsheet
Frequently asked questions about data protection and security
Where is my data stored?
Your data will be stored in a data protection-compliant Swiss cloud located in Zurich.
Is all data stored entirely in Switzerland?
Yes, your data never leaves Switzerland. It is stored in the secure Voicepoint Cloud at Microsoft Azure’s Swiss data center in Zurich.
What data protection and security standards does Voicepoint fulfill?
Voicepoint meets the most stringent data protection and information security requirements. The company is certified in accordance with ISO 27001 and ISO 27701 and strictly complies with the requirements of the revised Data Protection Act (revFADP).
What are the benefits of ISO certifications for me?
The ISO certifications guarantee the highest standards of data protection and information security. You benefit from a proven security concept that protects your data reliably over the long term.
Who has access to my data – and how is this ensured?
Only persons authorized by you have access to your data.
How is access by employees controlled, logged and restricted?
Access is systematically logged and regularly checked. The principle of the minimum allocation of rights applies; only those who need access receive it.
Will my speech or dictation data be used for training or other purposes?
No, your data will only be used for recognition and the improvement of the individual speech profile. It will not be used for any other purposes or passed on to third parties.
How does Voicepoint ensure that no personal data ends up in the speech profile?
The system only processes voice input – without reference to individual persons. Names and identities are not recorded or stored in the process unless this is entered by the user themselves.
For how long is data stored – and when is it deleted?
Speech data is automatically deleted as soon as the storage limit of 50 hours per user is reached. Dictations/recordings are deleted after an individually defined period of time.
What happens in the event of a data protection incident?
We have a clearly defined process in place. We identify, document, analyze and resolve security incidents as quickly as possible. We actively inform our customers of any relevant cases.
How does Voicepoint assist with data protection audits and inquiries?
We offer active support with data protection audits and official inquiries. Our Information Security & Compliance team is at your disposal as a direct point of contact.