{"id":16911,"date":"2026-01-22T15:35:00","date_gmt":"2026-01-22T14:35:00","guid":{"rendered":"https:\/\/voicepoint.ch\/?post_type=case-study&p=16911"},"modified":"2026-01-22T18:37:08","modified_gmt":"2026-01-22T17:37:08","slug":"the-solution-for-bottlenecks-in-everyday-secretarial-work","status":"publish","type":"case-study","link":"https:\/\/voicepoint.ch\/en\/references\/success-stories\/the-solution-for-bottlenecks-in-everyday-secretarial-work\/","title":{"rendered":"The solution for bottlenecks in everyday secretarial work"},"content":{"rendered":"\n

The path to Voicepoint’s medical transcription service<\/strong><\/h2>\n\n\n\n

With the rapid expansion of outpatient care and the growing administrative workload, the volume of dictations and paperwork at Schwyz Hospital continued to rise. In some cases, doctors took on shorter transcription tasks themselves and directly in the process \u2013 but that was not the ideal solution. At Schwyz Hospital, the rule is that doctors should be relieved of administrative tasks so that they can concentrate fully on medical care. Initially, the secretariat was able to absorb the additional workload through internal restructuring. However, recurring staff shortages led to increasing delays, and the rising volume of paperwork could no longer be handled in a timely manner in the long term. Additional staff would have been necessary \u2013 along with recruitment, training, and additional infrastructure.<\/p>\n\n\n\n

The solution: an external medical transcription service. This provides rapid relief without long lead times, reduces internal resource requirements, and frees up time for what really matters\u2014the well-being of patients.<\/p>\n\n\n\n

In the search for an external transcription service, various providers were evaluated and terms and conditions compared. Working with the first partner they chose did not provide the desired relief. It was only with Voicepoint’s medical transcription service<\/a> that the tide turned. Despite initial skepticism, they gave it a second try \u2013 and were pleasantly surprised: smooth processes, quick relief, and noticeable efficiency gains for the entire team.<\/p>\n\n\n\n

\u201cOur experience shows that price alone does not determine the cost-benefit ratio. Voicepoint impresses with fair terms and excellent performance \u2013 a real win for us.\u201d \u2013 Chiara Schelbert, Co-Head of the Medical Secretariat for Surgery<\/p>\n\n\n\n

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Chiara Schelbert<\/strong>
Spital Schwyz<\/a><\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n

Introduction and experiences<\/strong><\/h2>\n\n\n\n

Getting started with Voicepoint was extremely straightforward. After just a short conversation, Ms. Schelbert felt understood and knew immediately that her team would finally get some real relief.<\/p>\n\n\n\n

Instructions were efficiently implemented within the first few days, noticeably reducing the workload on the secretarial team\u2014all with high quality and smooth communication. The individual support was particularly impressive: all requests, from layout to specific requirements, were implemented precisely. Bianca Kistler, head of the medical transcription service, explains the secret of their success: \u201cWe keep a workbook for each customer area with all their preferences, which is continuously updated. This ensures that quality remains consistently high \u2013 regardless of which employee writes the reports.\u201d<\/p>\n\n\n\n

\u201cWhen we decided to use Voicepoint’s medical transcription service, our entire team immediately felt a real sense of relief. Finally, there was someone who knew our HIS, understood our requirements, and delivered reliable, high-quality reports\u2014a relief that has made a lasting improvement to our everyday work.\u201d \u2013 Chiara Schelbert, Co-Head of the Medical Secretariat for Surgery<\/p>\n\n\n\n

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Key facts<\/strong><\/strong><\/strong><\/p>\n\n\n\n