{"id":16466,"date":"2025-12-16T09:47:05","date_gmt":"2025-12-16T08:47:05","guid":{"rendered":"https:\/\/voicepoint.ch\/?post_type=case-study&#038;p=16466"},"modified":"2026-01-22T16:57:58","modified_gmt":"2026-01-22T15:57:58","slug":"proximity-expertise-and-reliability-at-the-heart-of-everything","status":"publish","type":"case-study","link":"https:\/\/voicepoint.ch\/en\/references\/success-stories\/proximity-expertise-and-reliability-at-the-heart-of-everything\/","title":{"rendered":"Proximity, expertise and reliability at the heart of everything"},"content":{"rendered":"\n<p>\u201cThe specialists in Voicepoint Support know our environments and immediately understand what a ticket is about, which is very pleasant and saves time,\u201d says Steven N\u00e4f, Specialist in the IT department at HOCH Health Eastern Switzerland. It is precisely this reliability and proximity that make the difference for him.<\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group has-background\" style=\"border-radius:1.5rem;background-color:#f5f1e9;padding-top:2em;padding-right:2em;padding-bottom:2em;padding-left:2em\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-container-core-group-is-layout-d6d358bf wp-block-group-is-layout-constrained\">\n<p><strong><strong>Key facts<\/strong><\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Number of licenses: 1,100<\/li>\n\n\n\n<li>Solutions &amp; services used: DMO, Winscribe<\/li>\n\n\n\n<li>Input devices: Philips SpeechMike 3500<\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Experience<\/h2>\n\n\n\n<p>Steven N\u00e4f has been working with Voicepoint for many years and describes the collaboration with Voicepoint as consistently positive and personal. From the very beginning, there was an open and cooperative atmosphere: even during the first meeting, everyone was on first-name terms, responsibilities were clear, and it was always obvious who to turn to.<\/p>\n\n\n\n<p>Even though certain processes run through the ticket system, contact between the application managers at HOCH Health Ostschweiz and Voicepoint has always remained close and personal. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">The difference in everyday life<\/h2>\n\n\n\n<p>The quality of the collaboration became particularly noticeable when switching from a competing product to Winscribe. As there was little internal expertise available, Voicepoint supported the project with a great deal of commitment and professional competence \u2013 beyond the actual scope of the project.<\/p>\n\n\n\n<p>Questions were answered even if they were not directly within their area of responsibility, and they consistently went the extra mile. The continuous transfer of expertise, practical training, and flexibility in the event of changes to the project scope made the digital transformation of the reporting process a success.<\/p>\n\n\n\n<p class=\"has-text-color has-link-color wp-elements-9d0e3ad39ffca855f310d993f3aa4f92\" style=\"color:#184e9d;font-size:1.1em\">\u201cFor me, Voicepoint is a modern, young-at-heart partner that knows what matters in practice. You can tell that behind the solutions are people who listen, think along with you, and also support you in thinking outside the box. I can recommend Voicepoint to anyone who is looking for a reliable, personal, and competent partner.\u201d \u2013 Steven N\u00e4f<\/p>\n\n\n\n<p>Mr. N\u00e4f emphasizes that the HOCH team always felt supported \u2013 even during hectic phases, the overall mood at Voicepoint Support remained positive and solution-oriented. The response times of Voicepoint Support are remarkably short, and even when inquiries are answered by trainees, the quality remains high \u2013 for Stefan N\u00e4f, this is a sign of effective knowledge transfer and good training within the team.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Conclusion<\/h2>\n\n\n\n<p class=\"has-text-color has-link-color wp-elements-87fe9a7298db964dfb757d5682631a4b\" style=\"color:#184e9d;font-size:1.1em\">\u201cVoicepoint impresses with its proximity, competence, and commitment. The support is personal, fast, and reliable \u2013 and always on an equal footing and at all levels,\u201d says Steven N\u00e4f.<\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<figure class=\"wp-block-image size-full has-custom-border\"><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/voicepoint.ch\/wp-content\/uploads\/voicepoint-dmo-quote-naef.jpg\" alt=\"Voicepoint dmo quote naef\" class=\"wp-image-16445\" style=\"border-radius:1.5em\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<div class=\"wp-block-group has-background\" style=\"border-radius:1.5rem;background-color:#f5f1e9;padding-top:2em;padding-right:2em;padding-bottom:2em;padding-left:2em\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-container-core-group-is-layout-d6d358bf wp-block-group-is-layout-constrained\">\n<p><strong>Steven N\u00e4f<\/strong><br><a href=\"https:\/\/www.h-och.ch\/\" target=\"_blank\" rel=\"noopener\" title=\"\">HOCH Health Ostschweiz<\/a><\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n","protected":false},"featured_media":16440,"template":"","class_list":["post-16466","case-study","type-case-study","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/voicepoint.ch\/en\/wp-json\/wp\/v2\/case-study\/16466","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/voicepoint.ch\/en\/wp-json\/wp\/v2\/case-study"}],"about":[{"href":"https:\/\/voicepoint.ch\/en\/wp-json\/wp\/v2\/types\/case-study"}],"version-history":[{"count":7,"href":"https:\/\/voicepoint.ch\/en\/wp-json\/wp\/v2\/case-study\/16466\/revisions"}],"predecessor-version":[{"id":16830,"href":"https:\/\/voicepoint.ch\/en\/wp-json\/wp\/v2\/case-study\/16466\/revisions\/16830"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/voicepoint.ch\/en\/wp-json\/wp\/v2\/media\/16440"}],"wp:attachment":[{"href":"https:\/\/voicepoint.ch\/en\/wp-json\/wp\/v2\/media?parent=16466"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}