Less typing, more time for people

How pediatrician Oliver Sutter has redesigned his daily practice with speech recognition

For Mr. Sutter, as for many other doctors, medical documentation has long been a time-consuming task: dictations were typed up manually by the secretary, sometimes revised several times, corrections were lost – an inefficient cycle that took up to four hours every day. Emails and internal communication also went through the dictation device. The result: less time for what really matters – the well-being of patients.

The path to the solution

A flyer from Voicepoint got the ball rolling: transparent, clear, with clear pricing information – but the decisive factor in Mr. Sutter’s purchase decision was the personal consultation over lunch. He was impressed by the fact that the conversation was not characterized by standard answers, but by genuine interest and competence. While other providers talked about a complex project, Voicepoint impressed with a streamlined and well-thought-out solution.

Introduction and experiences

The introduction was straightforward: “After a free, comprehensive, and transparent telephone consultation with the Voicepoint sales team, I was sent a contract by email. Then a friendly member of the support team called me, and within about 20 minutes, the software was installed on my PC without any problems. The installation on our other 15 PCs and laptops was then carried out by someone from our MPA team. The speech recognition works flawlessly not only in the patient information system, but also in Outlook, Word, Excel, PowerPoint, and so far all the programs I have used.” Oliver Sutter is particularly impressed by the vocabulary in the field of pediatrics – and even if unusual words are used, the system learns them in no time.

Despite initial skepticism, it should be noted that there was no need for extensive training or tedious learning – the speech recognition worked accurately right away, despite Mr. Sutter’s fast speaking pace. Data protection concerns? Not for Oliver Sutter: “I had a good feeling about it from the start. All the information is provided and you are given comprehensive information. Voicepoint is reputable and attaches great importance to data protection and information security – you can tell.”

The difference in everyday life

Oliver Sutter now completes entries in electronic patient records, referral letters, emails, the creation of internal SOPs, writing agendas for meetings, and much more in no time at all. He hardly uses the keyboard anymore. The documentation effort has been reduced to around one hour per day. The secretariat no longer has to deal with the burdensome paperwork – leaving more time for patients, phone calls, and reception. At the same time, the quality of the entries has improved: faster, more complete, fewer misunderstandings.

“I now create and send referral letters on the same day – during consultation hours. This greatly increases satisfaction among patients, relatives, and colleagues.”

Conclusion and recommendation

The Dragon Medical One speech recognition solution has noticeably changed Mr. Sutter’s everyday practice – not through technology alone, but through time savings, quality, and humanity.

“I’m not just a customer. I am taken seriously, well advised, and closely supported – from the first conversation to today.”

Oliver Sutter wholeheartedly recommends the solution. Some of his colleagues have already made the switch – others are seriously considering it. For Mr. Sutter, one thing is clear: less writing, more time for people – that’s what makes the difference.