Troubleshooting

Here you find solutions to common issues.

  • When I start recording, the Dictation Box opens and the text is written there instead of in the application I am working in.
  • If the cursor is placed in a text field that is unknown to Dragon Professional Anywhere, the Dictation Box is opened by default. To change your settings to dictate at the cursor instead, without the ability to navigate, edit or format the text using your voice, open the Text Input pane of the Options dialog box and select Use Basic Text Control in the What happens when the cursor is placed in an unknown text field? section.

    The application you are working in might run using different user credentials or with administrator privileges. Dragon Professional Anywhere and the application you are working in must run using the same user credentials for Dragon Professional Anywhere to be able to directly write the text in the application. Contact your administrator.

  • When I speak, the volume meter shows little or no activity, and incorrect or no text is written.
  • You might have selected the wrong microphone during logon. To change to another microphone, click , select Log Off and select a microphone from the Microphone drop-down list. Alternatively, click , select Microphone and select a microphone.

  • When I try to start recording, Dragon Professional Anywhere reports an internal server error and I cannot record.
  • Contact your administrator.

  • I changed my settings in the Options dialog box, but they are not saved.
  • Make sure you click Apply All after you have changed your settings. If your changes are still not saved, this might be a network problem or server problem. Contact your administrator.

  • The language of the Dragon Professional Anywhere user interface is different from the language I am dictating in.
  • This is a configuration problem. Contact your administrator.

  • The What You Can Say page shows a mixture of languages.
  • This is a configuration problem. Contact your administrator.

  • I say insert <auto-text name>, but the auto-text is not inserted; instead, the command is written. I say the name of the auto-text, but the auto-text is not inserted; instead, the command is written.
  • Make sure you say a valid auto-text name. To display a list of available auto-texts, say what can I say and scroll to the Auto-texts section.

    If how the auto-text name is written and how it is pronounced are very different, make sure that the Spoken form (how it is pronounced) reflects this. For more information, see: Spoken forms.

    Your system might use a different keyword to identify that there is an auto-text to process. Your system might use a keyword to identify that there is an auto-text to process. To see which keyword your system expects you to use as part of the voice command, say what can I say.

  • When I try to log on to Dragon Professional Anywhere, an error message is displayed: No supported audio device is available. To start Dragon, connect a device and click Refresh.
  • Connect your microphone and click Refresh. If the error message is displayed again, contact your administrator.

  • Dragon Professional Anywhere shuts down unexpectedly; no error message is displayed. The next time I start Dragon Professional Anywhere, a message is displayed: A previous Dragon session shut down unexpectedly; you can send the corresponding log file to your system administrator for analysis.
  • Click Browse to open the folder containing the log files and send the files to your administrator.

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